Refund policy
Return & Refund Policy
This Return & Refund Policy applies to purchases made from ONELOVEVIBE340 (the “Store”). By placing an order, you agree to the terms below.
If you have any questions about returns, refunds, exchanges, or a damaged/incorrect item, contact us at: - Email:onelovevibe340@gmail.com
We accept return requests within 30 days of delivery.
To be eligible for a return, items must be: - Unworn and unused - In original condition - In original packaging (when applicable)
The following items are not eligible for return or refund (unless they arrive damaged or incorrect): - Gift cards - Final sale/clearance items (if marked as final sale) - Items that show signs of wear, use, washing, or damage after delivery
If your order includes items made to order or produced through third-party production partners, some items may becustom-made for you and may not be eligible for return due to preference (such as sizing or color choice). If you’re unsure whether an item is eligible, email us before placing your order.
We do not guarantee direct exchanges. If you need a different size or color, the fastest option is: 1. Request a return (if eligible), and 2. Place a new order for the replacement item.
If your item arrived damaged, defective, or incorrect, we will work with you to replace it or refund it.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery and include: - Your order number - A brief description of the issue - Clear photos of the item and packaging (if applicable)
If approved, we will provide a replacement and/or refund depending on the situation.
To request a return, email onelovevibe340@gmail.comwith: - Order number - Item(s) you want to return - Reason for return
If your return is approved, we will send return instructions.
Once we receive and inspect your return, we will notify you of approval or denial.
If approved: - Refunds are issued to your original payment method. - Processing time may take 5–10 business daysdepending on your bank/payment provider.
Partial refunds may be issued if: - The item is returned in a condition that is not original - Parts/accessories are missing - The item shows signs of wear, use, or washing
If you need to cancel an order, contact us as soon as possible.
Because many items are processed quickly and may be made to order, we cannot guarantee cancellations once production or fulfillment has started.
If you haven’t received a refund yet: 1. Check your bank account again. 2. Contact your credit card company (posting times vary). 3. Contact your bank (processing times vary).
If you’ve done all of the above and still need help, emailonelovevibe340@gmail.com.
We may update this policy from time to time. Changes will be posted on this page with immediate effect.
