Refund policy

Return & Refund Policy

 

At ONELOVEVIBE340, every product is made to order.** Because each item is custom-printed just for you through our print-on-demand partner, we are unable to accept returns or exchanges for incorrect size selections, change of mind, or buyer’s remorse. We strongly encourage you to review our size guides carefully before placing your order.

**Defective or Damaged Items**

We stand behind the quality of every product we sell. If you receive an item that is defective, damaged, misprinted, or incorrect, please contact us within **30 days of delivery** at **[one_love340@yahoo.com](mailto:one_love340@yahoo.com)** with your order number, a clear photo of the issue, and a brief description of the problem. We will arrange a **free replacement or full refund** at no cost to you. Your satisfaction is everything to us — we will always make it right.

**Lost or Stolen Packages**

If your tracking shows delivered but you haven’t received your order, please contact your local carrier first. If the issue remains unresolved, reach out to us and we’ll do our best to help.

**Order Cancellations**

Orders can be cancelled within **24 hours** of placement. After 24 hours, your order may already be in production and cannot be cancelled. Contact us immediately at [one_love340@yahoo.com](mailto:one_love340@yahoo.com) if you need to cancel.

**Contact Us:** [one_love340@yahoo.com](mailto:one_love340@yahoo.com) — we respond within 1–2 business days.